"BJ" (benjamin-bignell)
05/12/2016 at 16:14 • Filed to: Frustration
1
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"BJ" (benjamin-bignell)
05/12/2016 at 16:14 • Filed to: Frustration | 1
| 9 |
Waited patiently 2 days for news from the garage, so I called and the receptionist tells me “the parts are ordered and it’ll be ready tomorrow.”
Ummm, which parts? And for how much? So now I’m waiting for the service advisor to call back and give me some explanations.
Also, I told them I needed the truck tomorrow morning, but I get the feeling I’ll be taking the bus...
Update: it’s an independent shop that’s well recommended. I talked to them and they haven’t replaced anything yet - the parts that were ordered (front brake calipers) were “just in case” because apparently they’re hard to find. Tomorrow the truck goes up and they’ll confirm what needs fixing and then call before doing any work.
RallyWrench
> BJ
05/12/2016 at 16:22 |
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Bad business practice, right there.
OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars
> BJ
05/12/2016 at 16:27 |
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Stealership or bad independent place?
MontegoMan562 is a Capri RS Owner
> BJ
05/12/2016 at 16:36 |
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Waaaaaay uncool of that shop no matter the kind.
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BJ
> OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars
05/12/2016 at 16:53 |
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Local shop, see update.
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OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars
> BJ
05/12/2016 at 16:58 |
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At least it’s well recommended. Sometimes that happens. I’m surprised they didn’t call sooner though.
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BJ
> RallyWrench
05/12/2016 at 17:26 |
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So it’s not as bad as I feared; see my update.
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RallyWrench
> BJ
05/12/2016 at 17:36 |
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Ah, good to know. I order parts similarly on a regular basis, they’re easy to return with no penalty from some vendors because we spend piles of money with them. Much more expedient to have suspected parts on hand. Sounds like they just had a little miscommunication.
MR2_FTW - Group J's resident Stig
> BJ
05/12/2016 at 18:10 |
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Older 4Runner right? The multi-piston front calipers on those seize ALL the time. Almost every one that came through the shop when I was at Toyota had frozen calipers.
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BJ
> MR2_FTW - Group J's resident Stig
05/12/2016 at 18:35 |
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Yep! Big problem on the 4th gen (03-09). I wanted to upgrade to the 2010+ calipers but there are none in town, apparently. I’ll just be glad to have working brakes, at least.